Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and services, why we collect it, how we use it, and the choices you have. Please read it carefully. If you have questions or wish to exercise your rights, contact us.

Information We Collect

We collect information that is necessary to provide and improve our services, to communicate with you, and to comply with legal obligations. The main categories are:

Identity data: name, date of birth, and other information used to verify your identity and age.
Contact data: email address, telephone number, and communication preferences.
Account data: username, password (stored securely), and profile settings.
Verification data: identity documents and photographs submitted for verification when required.
Usage and activity data: interactions with the website and services, games and features used, session logs, and preferences.
Technical and device data: IP address, device type, browser, operating system, cookies and similar tracking technologies, and connection information.
Communications data: correspondence with our customer support and notes about support cases.
Marketing data: preferences and consents for receiving promotional messages, where you have given consent.

How We Use Your Information

We use your personal data to provide, maintain and improve our services and to meet our legal and regulatory obligations. Typical uses include:

Setting up and managing your account, verifying identity and age, and performing required checks.
Providing access to the services you request and personalizing your experience.
Responding to inquiries, handling support requests, and communicating important information.
Operating, improving and analyzing our website and services, including analytics and security monitoring.
Preventing and detecting fraud, abuse and other unlawful activity, and protecting our systems and users.
Sending you marketing communications where you have given consent; you can opt out at any time.
Complying with legal and regulatory requirements and exercising or defending legal claims.

Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide services you request.
Legal obligation: processing required to comply with laws and regulations.
Legitimate interests: processing for purposes such as fraud prevention, service improvement and security, provided these do not override your rights.
Consent: where we ask for your consent (for example, certain marketing communications or optional cookies), you may withdraw consent at any time.

Registration, Account and Verification

When you create an account we collect the information necessary to set up and administer your account. We may require verification documents and a photo to confirm your identity and age. Verification may be requested at any time for compliance or security reasons. If you do not provide the requested information, we may restrict access to some or all services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze usage and to support security. Types of cookies we use:

Strictly necessary: required for the website to work.
Performance and analytics: help us understand how the site is used so we can improve it.
Functional: remember choices you make to enhance your experience.
Advertising and targeting: where used, these help deliver relevant offers and measure campaigns.

You can manage cookie preferences through your browser settings or via available settings on our website where provided. Blocking cookies may affect your ability to use some features.

Sharing Your Information

We may share personal data with third parties in order to provide the services, for compliance and security, and to run our business. Categories of recipients include:

Service providers and processors who perform functions on our behalf (hosting, analytics, customer support, and technical providers).
Regulatory, enforcement or government authorities when required by law or to respond to lawful requests.
Parties involved in legal claims or disputes where disclosure is necessary to pursue or defend a legal right.
Affiliates or business partners when necessary to provide the services or in connection with business transfers.

We require all processors to apply appropriate safeguards to protect your information and to process it only in accordance with our instructions.

International Transfers

Your data may be processed or stored outside the EEA. When we transfer personal data to countries without an adequacy decision, we put in place appropriate safeguards, such as standard contractual clauses, to protect your privacy and comply with applicable law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, regulatory and contractual obligations and to resolve disputes. When personal data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under applicable data protection laws you may have the following rights in relation to your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your personal data in certain circumstances.
Right to request restriction of processing in limited situations.
Right to object to processing based on legitimate interests or direct marketing.
Right to data portability where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us. We will respond to valid requests in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority.

Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration or destruction. Measures include encryption in transit, access controls, monitoring and staff training. While we strive to protect your data, no system can be guaranteed completely secure.

Responsible Gambling and Support

We provide tools to help you control your activity, including options to set limits and to pause or close your account. If you need assistance, contact our support team . If you believe someone under the minimum age has an account, notify us and we will take steps to close and delete the account promptly.

Children

Our services are intended for adults only. We do not knowingly collect personal data from people under the minimum age required by applicable law. If we become aware that we have collected personal data from a person under that age, we will take steps to remove the data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy and indicating the date it was last updated. Continued use of the services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us vis email.