Responsible gambling

We want you to enjoy playing in a way that feels safe and under your control. Gambling should be an entertaining activity, not a source of stress or financial harm. Below you will find clear, practical information about tools you can use, signs to watch for, and how to get help if gambling stops being fun.

Responsible Gambling

We are committed to promoting responsible play and to offering sensible options to help you manage your activity. You are in charge of how much time and money you spend. If you ever feel that gambling is becoming a problem, there are steps you can take immediately to regain control.

Warning signs of problem gambling

Spending more money or time than you planned.
Increasing deposits after losses to try to win back money.
Neglecting work, family or social commitments because of gambling.
Feeling anxious, depressed or restless when not gambling.
Hiding gambling from friends or family or lying about spending.
Borrowing money or selling possessions to fund gambling.

Tools to help you control your play

There are practical tools designed to help you manage gambling behaviour. Use them proactively — they are there to support you.

Deposit limits: Set daily, weekly or monthly limits to control how much you add to your account.
Session limits and reality checks: Set reminders or automatic session cut-offs so you take regular breaks.
Time-outs: Take a short break from play if you feel you need space to reassess.
Self-exclusion: Choose a longer-term break or permanent closure of your account if you need it.
Account monitoring: We may ask for identity verification when required; this protects you and helps prevent unauthorised activity.

How to set deposit, session and loss limits

Setting limits is straightforward and effective. Try these steps:

Decide how much you can afford to spend on gambling each week or month without affecting bills or essentials.
Use the account settings to apply deposit or session limits immediately. Choose amounts you can comfortably afford.
Consider reducing limits gradually if you notice losses growing or play increasing.
Keep records of your deposits, wins and losses to understand your gambling pattern.

If you need help setting limits, contact support and they can walk you through the options available to your account.

Time-outs and self-exclusion

If you need a break, a time-out or a self-exclusion can provide immediate relief.

Time-out: Short-term suspension of account access so you can step away and reassess.
Self-exclusion: Longer-term or permanent account closure for when you decide you need an extended break.
To request a time-out or self-exclusion, contact our support team. We will guide you through the process and apply your chosen measure.
Please note that identity checks may be required before certain account changes or withdrawals are completed; providing requested documents promptly helps avoid delays.

Getting help and support

If gambling is affecting your wellbeing, reach out — help is available and talking to someone is a strong first step.

Contact our support team via live chat or email for immediate assistance with account restrictions and next steps.
Consider contacting local professional support services or counselling organisations specialising in gambling harms for confidential guidance.
For safety concerns or immediate risk of harm, contact emergency services or a local crisis line right away.

How we can help

We are here to support you without judgement. Our team can:

Help set or change deposit, session and loss limits on your account.
Apply time-outs or process self-exclusion requests.
Explain how identity verification and account checks affect withdrawals and how to complete them quickly and securely.
Provide information on local support services and practical next steps if you are worried about gambling.

Practical steps for friends and family

If you are concerned about someone else’s gambling, your support can make a difference.

Talk with care and without blame — express concern and listen.
Encourage them to set account limits, take a time-out or seek professional help.
Help them review finances, establish safeguards and, where appropriate, advise them to contact customer support to restrict account access.
Suggest reaching out to local support organisations for family members and carers for guidance and emotional support.

Remember: choosing to take control of gambling is a positive step. If you would like help applying limits, taking a break, or finding local support, contact our support team — we are here to help you through it, every step of the way.